Room Service
A room-aware guest request system — room service, housekeeping, towels, laundry and complaints, tracked live and routed to the right department.
Every request, tracked and routed.
Room-specific QR
Each QR auto-detects the room — no manual entry, no confusion about who asked for what.
Room service ordering
Guests order food to their room directly, without calling reception.
Housekeeping requests
Towels, laundry, cleaning — requested in a tap and logged instantly.
Complaint handling
Issues are logged and routed the same way as any other request — nothing gets lost.
Live request tracking
Guests and staff both see request status update in real time.
Right department, every time
Requests route automatically to housekeeping, kitchen or maintenance — no relay through reception.
Sold independently or bundled into a Solution configured around your business.
Common questions.
Does this need a hotel app?
No. Guests use a room-specific QR code opened in their phone's browser.
How does the room get detected?
Each QR code is tied to a specific room, so requests are automatically tagged — no manual entry needed.
Can this run without AI Concierge?
Yes, though most hotels pair the two — Concierge answers questions, Room Service handles the requests that follow.