Questions, answered.
How long does setup take? +
Most businesses go live in 3–5 days. We handle configuration, QR codes, dashboards, and staff training end to end — you don't touch anything technical.
Do guests need to download an app? +
No. Everything works through WhatsApp and QR codes opened in a browser — no app download for guests or staff.
Can I update my menu myself? +
Yes. Every plan includes an admin panel so you can update items, prices, and availability in real time — no need to contact SEAL.
What if the internet goes down? +
Menu and ordering features are lightweight and built for low-bandwidth mobile networks common across Karnataka and tier-2 cities. Our team also helps directly if a property has connectivity issues.
Do you offer support in Kannada or Hindi? +
Yes. Our team supports English, Kannada, and Hindi for onboarding, training, and ongoing support calls.
How does the WhatsApp AI work? +
The AI concierge greets each guest by name over WhatsApp, answers common questions instantly, and routes happy guests to Google reviews while sending complaints to a private form for your team.
Can I switch products or upgrade later? +
Yes. Swaagat Lite, Lite Pro, Swaagat, and Swaagat Pro are built as one connected ecosystem — upgrade whenever your business is ready.
Are there hidden charges? +
No. Pricing is a one-time setup fee (where applicable) plus a flat monthly subscription. Hosting, support, and updates are always included.
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